Privacy Policy

gethail.app

Effective Date: February 24, 2026 | Last Updated: February 24, 2026

Hail (“we,” “us,” “our,” or “Hail”) operates the website gethail.app and the Hail mobile application (collectively, the “Platform”). This Privacy Policy describes how we collect, use, share, and protect personal information in connection with your use of our Platform, including our ridesharing services, website, mobile applications, and any related products or services.

By accessing or using Hail, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Platform.

1. Scope of This Policy

This Privacy Policy applies to all users of the Hail Platform, including riders, drivers, and anyone who accesses our website or applications. It covers information collected through the Platform, our websites, mobile applications, emails, text messages, and other electronic communications sent through or in connection with the Platform.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including third-party websites, services, or applications that you may access through links on our Platform.

2. Information We Collect

2.1 Information You Provide to Us

Account Registration Information:

• Name, email address, phone number, and login credentials

• Date of birth

• Profile photo

• Preferred language and communication preferences

Driver-Specific Information:

• Driver’s license number, photo, and expiration date

• Vehicle registration, make, model, year, color, and license plate number

• Proof of vehicle insurance

• Background check consent and related information

• Tax identification or social security number (for earnings reporting)

• Bank account or payment information for earnings disbursement

Rider-Specific Information:

• Home, work, and saved addresses

• Payment method details (credit/debit card numbers, digital wallet information)

• Emergency contact information

Transaction Information:

• Ride details including pickup and drop-off locations, route, distance, and duration

• Fare amount, payment method used, and transaction history

• Tips, promotions, and referral credits applied

• Cancellation history

User Content:

• Ratings and reviews you provide for other users

• Messages exchanged with drivers/riders through the in-app messaging feature

• Photos, feedback, and other content you submit

• Communications with Hail support, including call recordings (where permitted by law)

Identity Verification Information:

• Government-issued identification documents

• Selfie photos for identity matching

• Biometric identifiers derived from photos for identity verification purposes

2.2 Information Collected Automatically

Location Data:

• Riders: We collect your precise GPS location when the app is in use (foreground) to match you with nearby drivers, track your ride in real time, and provide accurate fare estimates. We may also collect location data in the background if you have enabled this permission.

• Drivers: We collect your precise GPS location when the app is in the foreground and background while you are online or available, during active rides, and for a short period after ride completion. This is essential for matching, navigation, fare calculation, safety monitoring, and earnings tracking.

• Location data is collected using GPS, Wi-Fi, cell tower triangulation, and other methods.

Device and Technical Information:

• Device type, model, manufacturer, operating system and version

• Unique device identifiers (IMEI, advertising ID, device ID)

• IP address, network information, mobile carrier, and network type

• Browser type and version, app version and build number

• Device sensor data (accelerometer, gyroscope) for trip safety analysis

Usage and Behavioral Information:

• App interaction data (screens viewed, buttons tapped, features used)

• Search history and ride request patterns

• App open/close events, session duration, and frequency of use

• Referral links clicked or shared, push notification interactions

Cookies, Pixels, and Tracking Technologies:

We use cookies, web beacons, pixels, and similar tracking technologies on our website and in our emails to collect usage information, remember your preferences, and deliver targeted content. See Section 10 for more details.

2.3 Information From Third Parties

• Background Check Providers: For drivers, we receive results from third-party background check and screening services, which may include criminal history, driving records, and sex offender registry checks.

• Payment Processors: Transaction confirmation, fraud analysis results, and payment status.

• Insurance Partners: Claims information and coverage verification.

• Marketing and Analytics Partners: Demographic data, advertising identifiers, and inferred interests.

• Public Databases and Sources: Government records, publicly available information, and social media profiles (if you link your accounts).

• Other Users: Ratings, reviews, and reports submitted about you by other users.

3. How We Use Your Information

3.1 Providing and Operating the Platform

• Creating and managing your account

• Matching riders with drivers based on location, preferences, and availability

• Facilitating the competitive offer system where drivers bid on ride requests

• Processing ride requests, navigation, fare calculation, and ride tracking

• Processing payments from riders and disbursing earnings to drivers

• Providing customer support and responding to inquiries

• Sending transactional communications (ride confirmations, receipts, account alerts)

3.2 Safety and Security

• Verifying user identity through document and photo matching

• Conducting and reviewing background checks for drivers

• Monitoring rides in real time for safety (including GPS tracking and trip anomaly detection)

• Detecting, investigating, and preventing fraud, abuse, and unauthorized activity

• Analyzing device sensor data to detect unsafe driving behavior such as harsh braking, rapid acceleration, or phone usage while driving

• Providing emergency assistance features and sharing ride details with emergency contacts

• Enforcing our Terms and Conditions and community guidelines

3.3 Improvement and Personalization

• Analyzing usage trends to improve Platform features and user experience

• Personalizing content, recommendations, and search results

• Conducting research and development for new products and features

• Testing and optimizing Platform functionality through A/B testing

• Training and improving machine learning models (using de-identified or aggregated data where possible)

3.4 Marketing and Communications

• Sending promotional offers, discounts, and marketing communications (with your consent where required)

• Displaying targeted advertisements on the Platform and third-party platforms

• Measuring the effectiveness of marketing campaigns

• Administering referral programs, contests, and promotions

3.5 Legal and Compliance

• Complying with applicable laws, regulations, and legal processes

• Responding to law enforcement requests and government inquiries

• Reporting earnings to tax authorities as required by law

• Establishing, exercising, or defending legal claims

• Enforcing our agreements and policies

4. How We Share Your Information

We do not sell your personal information to third parties for their direct marketing purposes. We share your information in the following circumstances:

4.1 Between Riders and Drivers

When a ride is arranged, we share limited information between the parties to facilitate the ride:

• Riders see: Driver’s first name, profile photo, vehicle details (make, model, color, license plate), rating, and real-time location.

• Drivers see: Rider’s first name, profile photo, rating, pickup location, and destination (once the ride is accepted).

• After the ride, both parties may see each other’s first name and rating for review purposes.

4.2 Service Providers and Business Partners

We share information with trusted third-party companies that perform services on our behalf, including:

• Payment processors for transaction processing

• Cloud hosting and infrastructure providers for data storage and computing

• Background check providers for driver screening

• Mapping and navigation services for route calculation and ETA

• Analytics providers for usage analysis and Platform optimization

• Customer support tools for ticket management and communication

• Marketing and advertising platforms for campaign management

• Insurance providers for claims processing and coverage verification

• Communication providers for SMS, email, and push notification delivery

These service providers are contractually required to protect your information and may only use it for the purposes we specify.

4.3 Insurance and Claims

In the event of an accident, dispute, or insurance claim, we may share ride details, location data, driver and rider information, and other relevant data with insurance companies, claims adjusters, and legal representatives.

4.4 Law Enforcement and Legal Obligations

We may disclose your information to law enforcement, government authorities, or other third parties when we believe in good faith that disclosure is required by applicable law, necessary to protect safety or rights, needed to detect or prevent fraud, or required to enforce our Terms and Conditions.

4.5 With Your Consent

We may share your information with third parties when you give us explicit consent to do so, such as when you opt into a promotional partnership or share your ride status with friends or family.

4.6 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and any choices you may have regarding your information.

4.7 Aggregated and De-Identified Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other purposes.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Active accounts: We retain your information for as long as your account is active.

• After account closure: We retain certain information for up to 7 years after account deletion to comply with legal and regulatory requirements, resolve disputes, enforce our agreements, and maintain safety and fraud prevention records.

• Location data: Precise location data associated with rides is retained for up to 3 years. Aggregated or de-identified location data may be retained indefinitely.

• Background check results: Retained in accordance with applicable laws and our screening partner’s policies.

• Support communications: Retained for up to 3 years after resolution.

When your data is no longer required, we securely delete or anonymize it using industry-standard methods.

6. Data Security

We implement a range of technical, administrative, and physical security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest

• Secure access controls and authentication mechanisms

• Regular security assessments, penetration testing, and vulnerability scanning

• Employee access restrictions on a need-to-know basis

• Security awareness training for personnel who handle personal data

• Incident response procedures for data breaches

Despite our efforts, no method of electronic storage or transmission is completely secure. We cannot guarantee the absolute security of your information. If we become aware of a security breach affecting your personal data, we will notify you in accordance with applicable law.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

7.1 Access and Portability

You may request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information. You can also update certain account information directly through the app settings.

7.3 Deletion

You may request deletion of your personal information. Please note that we may need to retain certain information for legal compliance, dispute resolution, or fraud prevention purposes.

7.4 Restriction of Processing

You may request that we restrict the processing of your personal information under certain circumstances.

7.5 Objection

You may object to certain processing of your personal information, including processing for direct marketing purposes.

7.6 Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

7.7 Marketing Opt-Out

You may unsubscribe from promotional emails by clicking the “unsubscribe” link in any marketing email. You may opt out of push notifications through your device settings. Even after opting out, you will continue to receive transactional and service-related communications.

7.8 Location Permissions

You can control location sharing through your device settings. Disabling location services may affect the functionality of the Platform, including the ability to request or complete rides.

7.9 Account Closure

You may request account closure at any time by contacting support@gethail.app or through the app settings. Certain data may be retained after closure as described in Section 5.

To exercise your rights, contact us at privacy@gethail.app. We will respond to your request within 30 days (or as required by applicable law). We may ask you to verify your identity before processing your request.

8. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from the laws in your country.

When we transfer personal information across borders, we implement appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy and applicable law. These safeguards may include standard contractual clauses, data processing agreements, or other legally recognized transfer mechanisms.

9. Children’s Privacy

The Hail Platform is not directed to or intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us at privacy@gethail.app.

10. Cookies and Tracking Technologies

10.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly (e.g., session management, authentication, security).

• Analytics Cookies: Help us understand how users interact with the Platform, which pages are visited most, and how we can improve the user experience.

• Functional Cookies: Remember your preferences, settings, and login information for convenience.

• Advertising Cookies: Used to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

10.2 Your Cookie Choices

Most web browsers allow you to manage cookie preferences through browser settings. You can choose to block or delete cookies, though this may affect Platform functionality. For mobile apps, you can manage tracking preferences through your device’s privacy settings.

10.3 Do Not Track

Some browsers offer a “Do Not Track” (DNT) signal. The Platform does not currently respond to DNT signals, as there is no industry-standard interpretation of this signal.

11. Third-Party Links and Services

The Platform may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected, the categories of sources, the business purposes for collection, and the categories of third parties with whom we share personal information.

• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.

• Right to Correct: You may request correction of inaccurate personal information.

• Right to Opt-Out of Sale/Sharing: We do not sell your personal information. If this changes, we will provide a “Do Not Sell or Share My Personal Information” link.

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise your rights, contact us at privacy@gethail.app. We will verify your identity before processing your request.

13. Biometric Data

Where permitted by law, we may collect and use biometric identifiers (such as facial geometry from photos) for identity verification and fraud prevention. We do not sell biometric data and retain it only as long as necessary for its intended purpose or as required by law. Where required, we will obtain your consent before collecting biometric data.

14. Insurance and Accident Data

In the event of a vehicle accident or safety incident during a ride, we may collect and share additional information, including:

• Real-time location and route data at the time of the incident

• Accelerometer and sensor data indicating impact or unusual vehicle behavior

• Communications between rider and driver before, during, and after the incident

• Photos, reports, or other documentation submitted by users

This information may be shared with insurance providers, claims adjusters, law enforcement, and legal counsel as needed to process claims and ensure user safety.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated Privacy Policy on this page, update the “Last Updated” date at the top, and notify you through the app, email, or other appropriate means for significant changes.

Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Hail

Email: privacy@gethail.app

General Support: support@gethail.app

Website: https://gethail.app

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.